SUMMARY OF INFORMATION WE HANDLE

To run an online vape shop, we handle information relating to accounts, orders, payments, delivery, plus security and service improvement. We limit processing to what’s necessary and apply protections suited to sensitive information.

ACCOUNT INFORMATION

Account information may include your name, email address, language and currency preferences, and security settings. Passwords are not stored in plain text; they are protected by hashing mechanisms.

DELIVERY INFORMATION

Delivery information includes the address, recipient name and phone number for handover of the parcel. It is used to ship the order, communicate tracking and manage incidents. It is shared with couriers only to the extent necessary.

PAYMENT INFORMATION

Payments are processed by payment providers. We do not store your full card number. We use tokens and transaction identifiers to enable secure processing of payments and refunds, while limiting exposure of sensitive information.

BROWSING INFORMATION AND COOKIES

We use cookies and session identifiers to maintain your basket, authenticate you, secure browsing and measure audience. You can manage these settings via your browser, with a possible impact on certain essential features.

USE FOR ORDER FULFILMENT

Information is used to confirm the order, process payment, prepare shipment, deliver products, handle returns, and provide purchase-related support. Some information is essential to complete the sale.

USE FOR SECURITY

We use anti-fraud measures and security checks to protect accounts and transactions. This may include analysis of technical signals, anomaly detection and limiting login attempts.

INTERNAL ACCESS AND CONTROL

Access to information is restricted to authorised personnel, on a need-to-know basis. Controls and access logs are in place to reduce the risk of unauthorised access and to facilitate investigation in the event of an incident.